MestoKart Terms and Conditions
Welcome to MestoKart! By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Introduction
MestoKart ("we", "us", "our") is an online marketplace that connects buyers with local retailers and sellers. By accessing or using our platform, you agree to abide by these terms and conditions.
Account Registration
- You must be at least 18 years old to create an account on MestoKart.
- Transaction Fulfillment: Sellers are solely responsible for fulfilling the orders they receive, including shipping, delivery, and product quality.
- You agree to provide accurate and complete information during the registration process and to keep your account information updated.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Use of Platform
- You agree to use the platform for lawful purposes only and in accordance with these terms and conditions.
- You are prohibited from using the platform to engage in any fraudulent, illegal, or harmful activities.
- We reserve the right to suspend or terminate your account if you violate these terms and conditions.
Product Listings and Descriptions
- Sellers are responsible for providing accurate and complete descriptions of the products they list on MestoKart.
- We do not guarantee the accuracy, completeness, or quality of the product listings and descriptions provided by sellers.
Orders and Payments
- By placing an order on MestoKart, you agree to pay the total amount specified at checkout.
- We accept various payment methods, including credit/debit cards, digital wallets & UPI.
- All payments are subject to verification and authorization by the payment provider.
Shipping and Delivery
- Shipping fees and delivery times vary based on the seller's location and the delivery address.
- We aim to deliver your orders within the estimated delivery time, but we do not guarantee timely delivery.
- You are responsible for providing accurate delivery information. We are not liable for any delays or issues caused by incorrect or incomplete delivery information.
Returns and Refunds
- Our return policy allows you to return products within a specified period if they are damaged, defective, or not as described.
- To initiate a return, follow the instructions provided in the "My Orders" section of the app.
- Refunds will be processed within a reasonable time after the returned product passes our quality check.
Privacy Policy
- Your use of MestoKart is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
- By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.
Intellectual Property
- All content on MestoKart, including text, graphics, logos, images, and software, is the property of MestoKart or its licensors and is protected by intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works of any content on MestoKart without our prior written consent.
Limitation of Liability
- MestoKart is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform or any products purchased through the platform.
- We do not guarantee the availability, accuracy, or reliability of the platform or any content on the platform.
Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
- Your continued use of MestoKart after any changes to the terms and conditions constitutes your acceptance of the changes.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in India.
Contact Information
- If you have any questions or concerns about these terms and conditions, please contact our support team at support@mestokart.com.
By using MestoKart, you agree to these terms and conditions. Thank you for being a valued customer!